Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 11–20 of 147 reviews (5 star)

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Very enjoabl3 and was fun i come in nervous and there was nothing to worry about

Danielle D · 26 Mar 2026
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Really enjoyed today very uplifting.

Nicola T · 26 Mar 2026
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Amazing course

Donna D · 26 Mar 2026
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I have really enjoyed today and believe it will be very beneficial to my workplace and team as well as myself. Thank you very much.

Linda T · 05 Dec 2025
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Very informative training

Siji S · 03 Dec 2025
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Very informative course which triggered reflective thinking

Alexandra P · 03 Dec 2025
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Thoroughly enjoyed the course and it's been quite eye opening for me personally as well as professionally

Alex M · 03 Dec 2025
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Thoroughly enjoyed the day

Tania M · 03 Dec 2025
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Great course applicable to the workplace, and self refelction

Katherine G · 03 Dec 2025
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Most things on the course i knew or heard before but this course made me think about it in different ways.

Faye J · 15 May 2025
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