Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 51–60 of 147 reviews (5 star)

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Overall I really enjoyed and loved the session. It was very engaging and I learnt a lot. I was able to question myself on a lot of different aspects and found a lot of answers on how to provide great customer service.

Abdul R · 19 Jan 2024
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Slides could be improved

B A · 19 Jan 2024
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Great trainer, presented really well, really good interactions and tasks.

Satvinder S · 19 Jan 2024
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Lynne was great, she kept us all engaged and made sure that everyone was listened to and asked everyone their opinion! She was so friendly which made us all more connected as well!

Tania S · 11 Jan 2024
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Great training. Facilitator did a great job in steering the conversation and ensuring the training objectives were met

Steph A · 11 Jan 2024
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Engaging training session, insightful and would recommend to anyone who hasn’t been.

Beverly I · 11 Jan 2024
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Lynne was lovely, engaging and informative

Kieron J · 11 Jan 2024
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Very interesting

Kimberley P · 02 Oct 2023
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Really engaging trainer.

Lacey D · 02 Oct 2023
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Very interesting course, enjoyed it, will help me in the future.

Susan M · 04 Jul 2023
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