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Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 81–90 of 147 reviews (5 star)

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“

The course as brilliant and made you think differently. Thank you George. Learnt knowledge today as well as Customer Services. Oh and about Sardines.

Dawn J · 24 Apr 2023
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“

Enjoyed

Jacqueline A · 24 Apr 2023
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“

The course overall was so engaging, George was extremely interesting and approachable, I have been to many generic customer courses and have always been bored or found it very basic, this was very very insightful on a higher level which I believe will hugely help in our day to day lives. More of the ‘why’ which I find to be far more constructive than the ‘what’

Bonnie M · 24 Apr 2023
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“

A

Gary F · 05 May 2026
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Katie W · 05 May 2026
D D · 05 May 2026
Thomas C · 05 May 2026
Gemma R · 26 Mar 2026
Caroline S · 26 Mar 2026
charlotte j · 26 Mar 2026