Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.
Generated from recent reviews; may not reflect every review
Showing 31–40 of 195 reviews
Very Good contact with the participants: engaiging, asking questions.
Well done summary and refresher of techniques, knowledge and experience sharing
Very informative and interesting course. Confidently delivered.
Enjoyed the course, it was interesting and engaging especially for the last day of term!
Great facilitator, learned a lot. Friendly and informative.
Really interesting.. I found the course helpful..