Purposeful Customer Service Reviews

This was the third of three sessions Lynne ran with our wider team at ClearBank and we were lucky to do this session face-to-face :) All sessions were well received by team members with great feedback to the course, content and delivery of it.

Great trainer, presented really well, really good interactions and tasks.

Overall I really enjoyed and loved the session. It was very engaging and I learnt a lot. I was able to question myself on a lot of different aspects and found a lot of answers on how to provide great customer service.

Slides could be improved

Lynne was lovely, engaging and informative

Lynne was great, she kept us all engaged and made sure that everyone was listened to and asked everyone their opinion! She was so friendly which made us all more connected as well!

Great training. Facilitator did a great job in steering the conversation and ensuring the training objectives were met

Engaging training session, insightful and would recommend to anyone who hasn’t been.

I found the course really interactive engaging overall really good. Useful to get a different perceptive, seeing the other side, open ended questions, written communication - structure and response.

Very interesting