Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

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Showing 61–70 of 195 reviews

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It was a good engaging training session which helped me build better skills

Neha R · 27 Feb 2024
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George was a brilliant trainer. Kept everyone engaged & nothing was boring. Probably the first one of these training courses I haven’t fallen asleep in. Thank you George!

Tom G · 27 Feb 2024
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Response: Hello Tom, Thank you for sharing your fantastic experience with George's training session! We're beyond happy to hear that it kept you engaged and awake throughout – that's quite the compliment, especially given your experience in previous training courses you have attended. George is indeed a gem in our team, known for his dynamic approach and ability to things engaging and interesting. Your feedback is incredibly valuable to us, and we'll make sure to pass your thanks on to George. We're here to support your learning journey every step of the way, so don't hesitate to reach out for further training or assistance. Warmest regards, Matthew Channell Commercial Director

Great course. The trainer was fun and engaged with the room really well!

Michael D · 27 Feb 2024
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Trainer kept engagement and good interactions for the entirety

Lewis P · 27 Feb 2024
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This was the third of three sessions Lynne ran with our wider team at ClearBank and we were lucky to do this session face-to-face :) All sessions were well received by team members with great feedback to the course, content and delivery of it.

Gurdeep C · 12 Feb 2024
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Great trainer, presented really well, really good interactions and tasks.

Satvinder S · 19 Jan 2024
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Overall I really enjoyed and loved the session. It was very engaging and I learnt a lot. I was able to question myself on a lot of different aspects and found a lot of answers on how to provide great customer service.

Abdul R · 19 Jan 2024
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Slides could be improved

B A · 19 Jan 2024
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Lynne was lovely, engaging and informative

Kieron J · 11 Jan 2024
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Lynne was great, she kept us all engaged and made sure that everyone was listened to and asked everyone their opinion! She was so friendly which made us all more connected as well!

Tania S · 11 Jan 2024
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