Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 51–60 of 195 reviews

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Thank you George for this amazing session. I really enjoyed your understanding.

Amandeep S · 07 Jun 2024
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Its a nice session

De Y · 07 Jun 2024
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Overall, A positive training expericence which was engaging from the the start to end. Learn alot which will be used in my day to day activities. Thank you

Damilola A · 07 Jun 2024
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Thank you. You are a great trainer and an interesting course! It’s always difficult over team. A shorter start / introduction would be preferable. Thanks

Jennifer S · 07 Jun 2024
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overall, interesting and thought provoking course

darryl h · 04 Jun 2024
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No issues on course or message or delivery, however dissapointed with my own organisation in explaining or sharing the information that drove the decision to implement this course.

Ian J · 04 Jun 2024
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Very interesting course.

Anna H · 29 Apr 2024
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Thank you for your time, very helpful - definitely helps with being more conscious of how we interact with customers and how important the minor details are in everything.

Michael M · 27 Feb 2024
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Response: Dear Michael, Thank you for your kind words! We're delighted to hear our 'Purposeful Customer Service' course has enhanced your awareness of the significance of every interaction and detail in customer service. We hope you are finding your learning valuable back at work. Best wishes, Matthew Director

Great trainer. Thoroughly enjoyed this course.

Natalie M · 27 Feb 2024
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Instructor kept the session engaging which helped me take away key customer service points!

Megan C · 27 Feb 2024
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