Purposeful Customer Service reviews

4.7 (191 reviews)
AI summary of reviews

Attendees value the course’s thoughtful exploration of communication, behaviour and transactional analysis, which gives customer service a fresh perspective and prompts useful self-reflection. They describe knowledgeable, friendly trainers who explain concepts clearly, ask questions and keep sessions relaxed, interactive and enjoyable. Real-world examples, discussion and practical tools help them handle difficult customers, listen more effectively and improve workplace interactions. Some feel the broad content is slightly short for the subject.

Psychological insightInteractive deliveryWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 81–90 of 195 reviews

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I’ve really enjoyed the course.. Which I found very interesting and helpful.

Hanya H · 04 Jul 2023
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A very interesting course made better by a very good, knowledgeable and likeable trainer. George.

Christopher H · 04 Jul 2023
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Very friendly trainer and very informative

Sheher M · 15 May 2023
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I have really enjoyed the course today, probably one of the best I’ve been on and I’ve really enjoyed it. George is a fantastic trainer and full of knowledge

Ellie C · 15 May 2023
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Very nice trainer learnt a few things I will definitely use in future.

Nathan T · 15 May 2023
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I thoroughly enjoyed this training, george is an excellent trainer.

Tracey C · 15 May 2023
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George was very engaging throughout the whole training session

Neil D · 15 May 2023
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Good course, the listening section was a bit too long but overall it was good

Amanda C · 12 May 2023
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Very good day

Chris D · 05 May 2023
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From the moment the course started, you can tell that George is a very intellectual human who is passionate about the topic. This instantly makes the course more interesting and engaging and I very much enjoyed

Taylor D · 05 May 2023
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