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Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

Showing 5 star reviews : View all 3004 reviews

Kimberley V, 09 Feb 2026

Approachable knowledgable trainer. Interesting subject matter and useful for putting into practice. Very interactive content, and trainer welcomed questions and was enthusiastic
Response : Hi Kimberley. Thank you for your feedback. I’m glad to hear that you found the trainer approachable and knowledgeable, and that the subject matter was interesting, interactive, and useful to put into practice.

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Louis W, 06 Feb 2026

Course was very interesting and useful and Kim did an excellent job as trainer!

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Sharon G, 06 Feb 2026

A very informative article on PBS. Excellent teaching skills which made the article very easy to learn and understand.

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Dingumuzi N, 06 Feb 2026

Great trainer, wonderful experience…. My best take away- “ every behaviour is form of communication “
Response : Thank you for your kind feedback. I am pleased to hear that you found the training valuable, particularly the insight that "every behaviour is a form of communication." We hope that attending the session will further support you in your role.

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Ibrahim F, 04 Feb 2026

The course and the mode of delivery was very impactful. My key takeaway is little tweaks make a big difference.

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Rebecca T, 04 Feb 2026

This course was really well presented. Very informative and interesting. Ben was amazing at delivery the course and keeping us all thinking and interacting throughout. There’s not many courses that keep your attention all day but this is one of them. I definitely feel as though I have learnt a lot about behaviour and I will be able to use this in my practice. Looking forward to booking on to day 2 :)

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Joseph R, 04 Feb 2026

Ben is a very engaging trainer who makes you think and get involved with what he is teaching, very knowledgeable on his subject, the course itself is an excelent course that will prove invaluable going forward with the knowledge learned

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Justin K, 04 Feb 2026

Ben's training is truly helpful. He patiently explains each topic with clear examples and takes the time to ensure I understand. His lively examples make learning enjoyable and much easier for me. I really appreciate his supportive approach.

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viji A, 04 Feb 2026

More confident to attend situvations in hospital and its a nice experience in my professioal life.Than you

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Charlotte D, 04 Feb 2026

The course was very interesting and informative. Ben was very helpful and explained things thoroughly. Learning about the baseline level and how this can be affected by certain factors was very interesting. I now feel more prepared and confident to deal with stressful situations involving patients within the workplace. I look forward to putting these skills into action.
Response : Hi Charlotte. Thank you for your feedback. I’m glad to hear you found the course interesting and informative, and that Ben’s explanations were helpful. It’s great to know that learning about baseline levels was valuable, and I’m pleased you now feel more confident in responding to escalated situations that may arise. We hope these skills continue to support you in your role.

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