Showing 331–340 of 634 reviews (5 star)
Helen was very patient with going through the various aspects of the course. The course itself had information that was rather surprising for myself, but at the same time, it was good to be made aware of the information. The tips and tools provided were easy to understand and I can see their potential and that they will be useful when dealing with difficult cases in the future.
Response: Thank you for taking the time to leave such detailed and positive feedback. I am pleased that you feel the tools provided will be beneficial to you in the future.
As I had volunteered with the Samaritans, I noticed a lot of overlap in some of the approaches and explanations around 'listening' that were discussed in the training material. However, it was still useful to have diagrams such as the circle of control and the emotion wheel to help visualise some of the concepts. The engagement was good; I think that it can be a difficult subject to get people to speak openly about, and getting us us to fill in some blanks on our own worksheets may be a small thing but does encourage you to think a bit more deeply than if it is just being explained/lectured to you. Splitting off into groups was useful for this purpose as well, and gave us the opportunity to hear about our colleagues experiences (personal or professional) with the subjects of suicide and grief.
Response: Thank you for taking the time to leave such detailed and positive feedback, Craig. I am pleased you found the group work useful and that the course material provided the opportunity to explore and understand the subject further.
Helen is a very polite, patient, informative trainer. Thank you for giving us the skills and knowledge to support people in our line of work :)
Response: Thank you for your positive comments, Delano. I am so pleased you found the course beneficial in supporting you in your role.
Thanks!
Response: Thank you for taking the time to leave feedback, Ferhan.
Really helpful for professional and personal life, thank you!
Response: Jess, thank you for your positive comments, I am glad you found the course so helpful on both a professional and personal level.
Helen was amazing and made everyone feel very comfortable and present. She taught me many areas in this vast topic that I hadn't thought would fall in this category. I have a much larger understanding and I know exactly how I will use the knowledge and communication techniques moving forward. Thank you Helen! Jessica Woods
Response: Thank you for your positive comments, Jessica. I am so pleased that the course has given you a greater understanding and will help with communication techniques in the future.
I was very happy with the course, i learnt a lot and found the information given was extremely helpful and put things in to perspective for me.
Response: Thank you Fiona for the feedback and I'm so pleased to hear that you learnt a lot from the session.
Thanks Helen, found the course very thought provoking, insightful and helpful for my day to day job!
Response: Callum, thanks for taking the time to leave feedback and I'm pleased you found the course thought-provoking and helpful.
Thank you for making me aware of the importance of identifying and addressing vulnerable customers. This new knowledge will encourage me to improve customer experience on our platform.
Response: Thank you Franklyn for the feedback. It's great for me to know that this new knowledge will encourage improved customer experiences on your platform.
Helen has been a great host and has kept me very engaged. Learnt a lot and excited to put it to my day to day work life.
Response: Thank you George for your great feedback and I'm delighted to hear you're excited to put what you learnt into action!