Becky F, 23 Mar 2023
A fascinating course - super helpful and engaging.Response : Becky, thank you for taking the time to leave your feedback. It's great to know you found the course helpful and engaging.
Hannah M, 17 Mar 2023
This course was a big eye opener and has made me more aware of how many people are struggling in the world and to be as empathetic as possible to all of our customers. Helen was superb and gave excellent advice on how to communicate with vulnerable customers- have taken lots of notes and tips that I will use going forwardResponse : Thank you Hannah for the great feedback. I'm pleased to hear that the course has been an eye-opener and you've taken lots away to help with your customer conversations.
Francis M, 10 Mar 2023
Helen delivered excellent training, she was open, engaging and extremely knowledgeable. She created a safe environment for the group to be open. Helen has provided great tools that we can put into practice.Response : Thank you Francis for inviting me to deliver the training and for the feedback. It was great to work with you and the team and support you all with this important topic.
Vanessa R, 09 Mar 2023
I thought Helen was very open, honest and engaging. Lovely to talk to and made me feel very comfortable to speak in a group.Response : Thank you Vanessa for your kind comments. It was lovely to meet you too and support you and your teams with this training.
Iain W, 03 Mar 2023
I've worked in customer services for 25+ years. It's not often that you learn something new from a CS skills course, but I felt I did with Helen's course. Particularly like the distraction equipment on hand.Response : Iain thank you for your comments and I'm pleased to hear that you took some new skills away from the course.
Rachel R, 02 Mar 2023
I really enjoyed the courseResponse : Rachel, thanks for taking the time to leave me feedback and it's good to hear that you really enjoyed the course.
Julie W, 02 Mar 2023
Hellen provided many tools and scenarios to enable me to deal with angry consumers.Response : Julie, thank you for your feedback and it's great to know you have many tools now to help you manage those more difficult conversations.
Amy M, 02 Mar 2023
learned a lot and it was a nice way to be educatedResponse : Thank you Amy for leaving me feedback. I'm pleased to hear you learnt a lot for our time together.
Jurjaan K, 01 Mar 2023
I liked the way the course itself was not pushy, instead it invited you to engage/comment yourself and share information amongst the participants. Because of this you will feel more confident when talking to a customer.Response : Thank you Jur for your feedback and I'm pleased to know that you felt comfortable throughout the course. It's also great to hear you will feel more confident talking to customers moving forward.
Lisa C, 01 Mar 2023
I enjoyed the course and found the information very useful; I definitely feel more confident in knowing how to handle more challenging phone calls. I liked being able to discuss things as a group and was very happy that there was no role play as I do not enjoy having to do this, and it made me feel less anxious.Response : Lisa, thank you for your feedback and thoughts. I'm pleased to hear you enjoyed the course and found it useful, especially as there was no role play involved.