Showing 291–300 of 634 reviews (5 star)
Helen's passion was infectious, and the course was a much-needed reminder that the customer is at the heart of what we do.
Response: Courtney, thank you for your lovely feedback, I am so pleased you found the course helpful.
Really interactive and emotional
Response: Thank you for your positive feedback Rebecca, it is much appreciated.
I feel less awkward about handling situations and better equipped in how to deal.
Response: Laura, thank you for your positive feedback. I am pleased you feel better equipped to deal with situations following the course.
For what is a really challenging subject, this was a really good course. I found the trainers personal testimony with regards to the subject very honest and open and really bought the course to life
Response: Thank you for your positive feedback Peter, I am pleased you enjoyed the course.
Although it was a tough subject and at times emotional, I was glad to participate in the course and really learned a lot. Helen was a fantastic trainer and took the time to listen to everyone who wanted to share their own experiences.
Response: Laura, thank you for taking the time to leave such positive feedback. I really appreciate your kind comments and am glad you feel like you learned a lot from the course.
I felt the training was brilliant. Not only did the training address all key elements on how to clearly process of identifying, processing and actioning results for vulnerable customers. Helen is clearly passionate about what she is training others in, her delivery was excellent. She came into the session with a clear training programme but also made time and ensured all of our questions were answered how we wanted them to be. I loved the training and would recommend Helen to any business.
Response: Thank you for your positive and detailed feedback Grace. I am so pleased you enjoyed the training and your recommendation is much appreciated.
Really good course and it was heartening to realise we already implemented many of the techniques in support of vulnerable people.
Response: Thank you for taking the time to leave feedback Alan, I am glad you enjoyed the course and that it confirmed you are already using many of the techniques mentioned.
The course was incredibly well designed and presented. It was emotionally engaging which helped really hit home that this course is representing all people with vulnerabilities across a wide spectrum. The resources provided compliment the course and will form part of an essential took kit to move forward with, applicable not only within our working roles as well as our personal lives.
Response: Rachael, I really appreciate you taking the time to leave such positive feedback. I am pleased you found the course engaging and helpful for both work and personal life. Thank you.
I have a great deal of experience dealing with vulnerable customers, but in a face to face environment. I was interested to see, how the event would equip me, with the skills to identify and address vulnerabilities over the telephone, and via e-mail - which is how much of my day to day communications are carried out. I feel the event helped me to do this, and I now feel more confident. Helen was very engaging and passionate about coaching, and the subject matter. So much so that I listened to one of her podcasts during our lunch break, on the day. I would recommend that my colleagues attend the event, and the wider business. Thank you.
Response: Lisa, thank you for your lovely feedback, it is much appreciated. I am so pleased you feel more confident after the course.
the course refocused my attention more on the dealing of vulnerable customers and to think more about what the person you are talking to may be going through.
Response: Val, thank you for taking the time to leave such positive feedback, it is much appreciated.