Showing 161–170 of 634 reviews (5 star)
Very good training, dealt with in a sensitive manner
Response: Thank you for your positive feedback and kind comments, Deborah - I appreciate it.
I was really worried about attending at first as this subject is close to home. But I was made to feel at ease almost instantly. Such a lovely lady who runs this course. I feel I'll be able to support customers better in future should this subject arise. I also took a lot away from this on a personal level and it will help me outside of work too. What a great job you all do. Thanks again, Sarah
Response: Sarah, thank you so much for your positive feedback and kind comments. I am glad that you quickly felt at ease on the day and took a lot away from the session. Take care.
This is one of the most valuable courses I have ever attended. Helen and Heidi both showed so much care and compassion in both the subject matter and for us. I came out of the course knowing now what my role is in these situations and feeling more confident to just be myself and not to worry about saying the wrong thing. Just to listen is so important and I'll take that forward with me in work and in my personal life. Thank you both so much.
Response: Joanne, thank you so much for your positive feedback and kind comments. I am really glad you came away feeling more confident when managing these conversations both in your professional and personal life. Take care.
This was a great bit of training - I am already a MHFA and Grief First Aider, so while I have a foundation of this topic, this training built nicely on top of this and gave me so much more to think about and implement! Thanks so much Only issue I have had is not being able to download the certificate - am met with a 404 error page!
Response: Thank you for your positive feedback Jo. I am glad we were able to build on your existing knowledge. I know you've received your certificate now - apologies for the technical issue.
Impeccable delivery. The course armed me with a plethora of take-aways and valuable information. Thank you!
Response: Daphne, thank you for your positive feedback and kind comments. I am so glad you took away lots of valuable information from the course.
A fruitful session indeed. Well done
Response: Maria, thank you for your positive feedback, it is much appreciated.
very interesting course that empowers the attendees to engage with vulnerable customers in the best way possible to achieve the firm's goals while being mindful of the unique situations of individual customers
Response: Thank you for your positive and detailed feedback Christine - I am so pleased you found the course interesting and empowering.
Some great resources provided with the course and it was great to meet Helen. Clearly very established experience and knowledge and Helen's passion for the subject is very clear. Although I've had training and experience with vulnerable customers, it's still often uncomfortable or sometimes that trepidation when approaching a subject with a customer. However, the resources are fantastic with some helpful tips or phrases that I find will be very beneficial for myself and my colleagues when we share what we've gained.
Response: Rhys, thank for taking the time to leave such detailed and positive feedback, and for your kind comments. I am so glad you feel that the resources will help with your customer conversations and make the experience a better one for you too.
Brilliant training session Helen and thank you so much for hosting it. I am currently updating training material for out contact centre and this will really come in handy.
Response: Elliot, thank you so much for your positive feedback. I am really glad you found the session useful.
This was a great course and Helen was a great course leader. I benefited from reinforcement of existing knowledge, as well as picking up some extra knowledge to use going forward. This course is vital to our line of work so it was a great experience and definitely a necessity to take part in.
Response: Thank you for taking the time to leave such positive feedback, Lewis and for your kind comments. I am so pleased you found the course useful.