Showing 151–160 of 634 reviews (5 star)
The training was insightful - and the trainer used their own personal experiences to make the training more relatable. I found this really impactful and educational.
Response: Molly, thank you for taking the time to leave such positive feedback and for your kind words. I am so pleased you found the training impactful and educational.
Great course, gives you the necessary skills, knowledge and confidence to be able to have the required conversation with a vulnerable customer.
Response: Thank you for your positive feedback Ashley. I am so glad the course has given you the confidence to have these conversations.
Helen was very approachable, comforting and experienced. Definitely took a lot from the course and very grateful for the opportunity - thank you!
Response: Jess, thank you for your positive feedback and kind comments. I am so glad you took a lot from the course.
Helen provided a fantastic training session, it was informative, and interactive and although discussing sensitive topics, she made it a fun and collaborative session. I would recommend this training to any one who wants to gain further insight into managing Vulnerable Customers. I will definitely be looking out for any other training sessions I can participate in with Helen
Response: Charley, thank you for your detailed and positive feedback and for the recommendation. I am so glad you found the training informative and look forward to seeing you again in the future.
I thought Helen was amazing. I could listen to her all day. She was so engaging and passionate about what she does.
Response: Thank you for your kind comments and positive feedback Malcolm. I really appreciate it.
Informative with practical elements built around strong theory and knowledge within this field, discussions where built off the back of this that where detailed and full of the sharing of ideas and solutions to assist customers during difficult situations. I feel the course enabled me to better support my team and the wider function moving forward. Thank you
Response: Thank you for taking the time to leave such detailed and positive feedback, Will. I am so pleased you found the training informative and that you feel better able to support your team moving forward.
Excellent course gave me an excellent insight into helping those who are in crisis
Response: Thank you for your positive feedback Nicola - I am so pleased you took a lot away from the training.
The training was positively engaging, providing opportunities for cross-department discussions and knowledge-sharing, which was invaluable. Helen encouraged discussions and it was noticeable that she is very passionate about this topic. Helen's knowledge was invaluable! Great training.
Response: Lina, thank you so much for your positive feedback and kind comments. I am really pleased you found the training engaging and valuable for cross-department discussions.
Helen is an inspirational woman with a wonderfully friendly demeanor. She has equipped me with new skills and deeper knowledge, boosting my confidence to tackle more challenging subjects. Was truly a honour to have met Helen today and left me in deep thought with how I react and approach providing condolences.
Response: Thank you for taking the time to leave such positive feedback Ottica and for your kind comments. I am so pleased you feel your confidence is boosted and you gained new skills from the training.
this course was a kind of refresher following on from the ASSIST course i've previously completed
Response: Thank you for your positive feedback - it is much appreciated.