I’m working in a complaint prone environment (emergency department) of NHS. Therefore, managing complaints and appropriate responding is of pivotal importance to my work. Thank you Steph for the interesting discussion

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Michele R, 06 May 2026

On a topic where people might feel shy to contribute their opinions, it is important to prioritize their feedback or comments when they raise their hands.

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[ Inappropriate review ]

Nisha M, 06 May 2026

Training was super fun and interactive that helps to remember the learnings. The sweets and small toys are helpful to keep us focused.

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[ Inappropriate review ]