Maguire Training Reviews

Today's course was very interesting, the two topics were covered well and the discussions we had in breakout rooms were good too.

I have said it before but David is brilliant, explains things well, gives us chance to ask questions and interact with each other. The information David is sharing with us is great and i am really enjoying it.

Great knowledge of the subject today, great session, thanks David

Really enjoyed this workshop, David is very knowledgeable he makes the course fun and is a pleasure to work with. All the workshops have really helped me so far and continues to expand my skill set.

Brilliant !

The course was well run and coordinated by Stephanie. It was interesting to hear other clinician's experience of the complaint processes. In terms of content, there was some supplementary material provided such as NHS complaints procedure and management policy, however i think this content would have been much better off being taught in the context of powerpoint lectures, with actual real-life examples of how complaints are handled, as this would have been much more effective learning. I also thought the break-out rooms were too frequent and far too long (sometimes 30 minutes), it felt like this undermined the actual content of the study day as often we just ended up having nebulous chats with each other. The time spent in break-out rooms became more like reflective sessions on how clinicians felt upon receipt of a complaint (sort of like CBT) and there was much less focus on how to actually deal with complaints; I think this would be greatly beneficial for senior doctors in training.

Amazing trainer 😊. Interactive tasks were great

Thanks V interactive. In one day we got opportunity to refresh many important aspects of complaints and process . Well done

Excellent day and good course.

Enlightening.