Samantha H, 05 Aug 2021
Really enjoyed this course. Thank you
Tom C, 04 Aug 2021
The training was useful for understanding the reasons underpinning customer's behaviour and how best to engage with them.
Jo H, 04 Aug 2021
Really great refresher. 3.5 hour sessions over two days on Teams worked well. Lots of info to get through and trainer made lots of efforts to get people to share and give feedback. Nicely balanced group and great engagement.
Georgia B, 04 Aug 2021
very useful - break out rooms were slightly awkward! interacting was so important so I am glad the trainer was very approachable I didn't feel out of place for raising my ideas which is really encouraging for building skills and using in my own service.
Clifford A, 27 Jul 2021
Everything was in order and very relevant
Gift M, 26 Jul 2021
Very effective safe techniques. Brilliant trainer.
Mandy F, 21 Jul 2021
Kirstie was excellent in relaying the course content into real life examples. Stevie was also great at sharing his own life experiences. Being a back office colleague it didn't focus purely on delivering support to our customers but making everyone aware of mental health and how we can help those around us.