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Eric P is a great trainer we need him for the remaining of the 9 weeks
My experience with the ITIL course and the instructor was most enjoyable and has boost my momentum for the CUSS program.
Course was informative, just career connect doesn't work as designed. Time and time again did i notice and experience so much time doing the same thing over and over to have all my work not saved. something that should be instant took hours to attempt to figure out.
Instructor demonstrated they were a subject matter expert in the course and applied it to real world scenarios.