ACI Learning Reviews

I have received notifications from the HR team regarding job applications that require a high school diploma or GED. I took the time during my onboarding at ACI to annotate degrees and certifications when asked, leading to the impression that the ACI team would utilize some form of Customer Relationship Management (CRM) platform with centralized customer data to track interactions and automate workflows. This would enhance communication with students and improve service efficiency and support. Correspondence such as this devalues the perception of the ACI organization, which claims to care for its student body by offering quality support, not only within the classroom but also through the services provided. Furthermore, during the initial days of the course, it was mentioned that students should dress accordingly, as representatives from companies like "Spectrum" might visit. It remains unclear whether this was intended to suggest that ACI partners with such organizations, or if it was a misrepresentation. When inquiring about resources and job placement assistance, I was informed that these were handled by other roles or departments within ACI. I continue to hope that the company's claims of partnerships with companies listed on their Career Connect platform are genuine. Unfortunately, most of the job listings on this platform are either dead links or no longer available. The majority of these positions require only a minimum of a high school diploma. Given the student demographic, primarily veterans, I would suggest that a broader range of job opportunities, possibly requiring at least an associate's degree, be made accessible through this platform. The participation of students in the course also includes students with graduate-level degrees. I attempted to communicate these issues to the team; however, I was informed that they did not have direct contact with preferred employer partners but would facilitate connections through their team. I followed up and was told to expect an email to establish contact. To date, I am still awaiting this email. Overall, my experience with the job board was rated 2 out of 5 due to the scarcity of available jobs and the continued presence of dead links or unavailable positions.

If it had not been for our instructor i would not have the understandings that i do. If at all possible lesson slides should encompass eBook tables and notes that are included in the A+ exam requirements instead of only being able to find some info in the book and some on the site.

I'm happy with my experience so far. It's an easy enough course to understand, and I look forward to using what I learn in the future

Engaging, helpful, effective instructor. There was a lacking of performance-based questions in the exams; this is the part of the certification exam that I am most uncertain about. There was not a large enough question bank for the 1201 and 1202 Practice Tests and the Midterm. I took all three about seven times each and the questions only slightly varied between sessions; a larger question bank would help me feel more capable and prepared for the A+ certification exam. Resources with a vast question bank so I can grind through the topics and prove to myself that I am prepared; these resources were more accessible and helpful than Coach Maci for me. Many questions in the labs were so specific that they distracted from the learning of the concepts and wasted time.

Our instructor kept the entire class engaged. Went out of his way for me personally to explain upper level IT questions since i have a background in the field. overall i did get a lot of refresher training from this course which is great. i will say this definitely helped me prepare for taking A+ here soon.

Very happy overall. Johnny really helped with learning partcuarly with a night class of individuals who work full time.

Good course with great understanding or ideal

I enjoy the ACI learning model. I am a returning student and will further my IT learning with ACI.

Only complaint is that lead generation didn't indicate that this course was mainly focused on getting the certification and passing the test vs a deep understanding of the mechanics. Which is fine I just had different expectations going into this.

I like ACI and will recommend.