ACI Learning Reviews

Didnt like the fact that we focused so hard on old equipment, and also how it seemed to ramble on at times with no breaks in between' its hard to stay focused and follow when breaks are not spread out

I expected more from the course information and from an instructor who has been involved with ITIL for 20+ years. The problem has become that these people who have been with ITIL for 20 years have seen all of the changes as they came, so it stayed simple to them. One change at a time. This topic cannot be covered a couple hours at a time with limited resources. This "foundational" course is very complex with many terms. This is not a course for any person without IT experience to take. I have been regretting the last two weeks. I was proved right with the course assessment. We were not taught with success in mind. ITIL is supposed to keep it simple. I didn't see that with the instruction, and I definitely didn't see that with the information.

I highly recommend this course! We had plenty of students in the class with no technical experience or background in technology, and they excelled! In my professional opinion, it was all due to the instructor, Mr. Dunieski Otano. This instructor was amazing and did a great job of cutting out any of the unnecessary material and really focusing in on what would be required to pass the certification. We were provided plenty of practical labs and training as well as group and individual study time that set us up for success!

A lot to absorb in a week for 8 hours per day. If it were stretched into 3 more business days, or even two, with less hours per day would be preferable. Instructors are key to keep focus, Rich did a great job with that and he has so much experience, made this course a lot more enjoyable. Hope I get him again.

Good course, would recommend.

The course was worth the money spent.

N/A

Great course. I am much more comfortable with general/basic IT.

Would recommend to others.

Great course - well worth the time