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Overall it was good, however, some of the material that was explained wasn't on the practice exams. For example, the slides had nothing on printers yet the practice tests asked in depth questions about printers.
Focus should be passing the ITIL Certificate. Not the ACI End of Course Exam. Those exams is not why any of these students chose to take this program. The students chose this program to gain the information to pass the actual PeopleCert AXELOS ITIL Certificate Exam.
Thank You for the Opportunity and Instruction.
This is something I have raved about and will continue to tell people about.