ACI Learning Reviews

Overall I feel like its a valuable course but for me sometimes I can be a little slow which is unfortunate since the class is only 5 days long.

The course instructor was very knowledgeable and explained concepts clearly. I enjoyed the course materials. The materials contained relevant information for securing/auditing network infrastructure. The lab exercise really enforced the concepts being taught. The only drawback was that I thought there was to much material for one week of training. Some of the material in the slides we did not have time to talk about due to time restraints.

Good job with subject matter and delivery in this virtual environment.

Good recap to remind me the sense of leader and manager. Not sure the previous good tip before Covid-19 working environment still works post Covid era. (e.g. given few one comes to office there is few chance to share candies)

John was clear in his teachings and gave real live events. He engaged the class and made learning fun. The course was well structured and overall easy.

I am new to IT and and all of the ITIL 4 practices. The material was presented in a way that is understandable and engaging, however, I did not appreciate the change of instructors in the middle of the course. Mark mentioned that this was his first time teaching ITIL with ACI on the ZOOM platform and it was evident. Mark could be more aware of the Chat feature as many comments were left unacknowledged as well as the "Reactions" on the screen.

It seems easier than Net+ and Sec+, but this course didn't have extra study resources/materials like flash cards, games, etc.

I loved John and his style of teaching, he is great. I just think it should be a little bit longer so I can retain more information. it's not the school it's me it takes me a little longer to retain a lot of information quickly. but I am trying my best I love the class and the program.

A great deal of information , but manageable with the instructor.

No fault to mark it’s his first class and was just thrown into it but as far as ITIL he knew his stuff!