Roland E, 24 Jul 2021
I am new to IT and and all of the ITIL 4 practices. The material was presented in a way that is understandable and engaging, however, I did not appreciate the change of instructors in the middle of the course. Mark mentioned that this was his first time teaching ITIL with ACI on the ZOOM platform and it was evident. Mark could be more aware of the Chat feature as many comments were left unacknowledged as well as the "Reactions" on the screen.
Josh H, 24 Jul 2021
It seems easier than Net+ and Sec+, but this course didn't have extra study resources/materials like flash cards, games, etc.
Antonio C, 24 Jul 2021
I loved John and his style of teaching, he is great. I just think it should be a little bit longer so I can retain more information. it's not the school it's me it takes me a little longer to retain a lot of information quickly. but I am trying my best I love the class and the program.
victor O, 24 Jul 2021
A great deal of information , but manageable with the instructor.
Cory M, 24 Jul 2021
No fault to mark it’s his first class and was just thrown into it but as far as ITIL he knew his stuff!
Brittney T, 24 Jul 2021
The class was good. Could have been more interactive. I feel there was a lot of "quiet" time the last few days of the class.
Michael B, 24 Jul 2021
The course is fast paced, and does require a lot of outside study. I did get confused as to what labs to access from the syllabus, and did have some technical issues related to the portal, etc.
Nicholas C, 24 Jul 2021
A little hard to keep up with and take notes. Instructor was extremely knowledgeable but would go off on tangents
Andrew C, 24 Jul 2021
Very informational, Ron never ceases to impart knowledge that we must know especially for future classes!
james t, 24 Jul 2021
A large amount of this course is carried over from Network + so it is easier to follow, it has good information and the course is pretty easy to follow.