Showing 131–140 of 220 reviews (5 star)
The course was very good, the right content and the right pace. Laura acknowledged the work environment people operated in the pressures behind that.
It was a very good course with good interaction with other participants, everyone was made to feel comfortable about such a sensitive subject
I really enjoyed the course it was very useful and as it is a difficult subject to cover the speed and content was useful
Great tutor great course, I have taken so much from this course
I really enjoyed the course. It has provided me with helpful and useful advice in order to discuss how a customer may be feeling and how I may be able to assist.
It was very helpful course which I feel will help me within my role as an Income Officer at Your Housing Group, as people do state they are feeling like killing themselves due to rent arrears and it is knowing how best to help.
Fully enjoyed the course. This has been a refresher for me and I have learnt a lot of different tools to help support me if faced in this situation