SFA 07 - SFA:USI Essential Services reviews

4.8 (286 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 121–130 of 233 reviews (5 star)

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“

I have really enjoyed the training, i feel more confident dealing with customers who maybe having suicidal thoughts.

LISA H · 26 Feb 2025
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“

Jamie was very knowledgeable about the subject and explained terminology that we should be using to our customer. Also how we showed treat all customers who have suicide thoughts the same

Lorraine C · 26 Feb 2025
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Feel the training was so beneficial and tailored for our sector. We have had training with the Samaritans in the past which didnt land well and was too generic. I have left this training feeling like i am better equipped to support someone who is having sucidial thoughts. I like that the course is practical as opposed to a complete fyi/info sharing & statistics session which i have come across in the past from other providers.

Terry C · 26 Feb 2025
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“

Incredibly helpful!

Becky T · 20 Feb 2025
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Laura was very understanding and accepting of all points of view

example e · 20 Feb 2025
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“

Laura was very knowledgeable, caring and supportive. She made me feel.at ease with the course as it wasn't something I was looking forward too.

Katie C · 20 Feb 2025
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“

Overall brilliant course. Very interactive.

Suhail P · 20 Feb 2025
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“

Really enjoyed learning new a new approach and the tutor being understanding and fully explaining all aspects

Emma H · 20 Feb 2025
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“

The facts were interesting and really brought home about how undetected it is. It reaffirmed for me that I am doing it right, and to maybe change the approach a bit.

Cherelle T · 20 Feb 2025
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“

I have learnt so much that will help me in my role and in my personal life.

Lorna D · 20 Feb 2025
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