SFA 07 - SFA:USI Essential Services reviews

4.8 (273 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 131–140 of 278 reviews

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Very interesting and learnt a lot around how to approach a conversation with someone who is suicidal and having those feelings - i feel a lot more confident - (i havent enrolled onto level 4 RSPH assignment but would like to, so will speak with my manager)

Mollie R · 26 Feb 2025
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Jamie was really good, he made sure we understood everything and has given us some really good statements to make discussing suicide with our customers easier.

Rebecca M · 26 Feb 2025
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VERY GOOD COURSE THAT I CAN APPLY TO MY WORK AND EVERDAY LIFE TO HELP AND SUPPORT THE PEOPLE AROUND ME

DEBBIE G · 26 Feb 2025
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I think this gave me a better understanding and feel more confident in my job role if I get a call from a customer who is displaying suicidal behaviour

Deborah C · 26 Feb 2025
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It was good and informative training, Jamie spoke clearly which helps when understand the sessions, gained a better understanding of how to deal and what questions to ask when speaking to someone who may be feeling suicidal.

James B · 26 Feb 2025
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I have really enjoyed the training, i feel more confident dealing with customers who maybe having suicidal thoughts.

LISA H · 26 Feb 2025
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Jamie was very knowledgeable about the subject and explained terminology that we should be using to our customer. Also how we showed treat all customers who have suicide thoughts the same

Lorraine C · 26 Feb 2025
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Feel the training was so beneficial and tailored for our sector. We have had training with the Samaritans in the past which didnt land well and was too generic. I have left this training feeling like i am better equipped to support someone who is having sucidial thoughts. I like that the course is practical as opposed to a complete fyi/info sharing & statistics session which i have come across in the past from other providers.

Terry C · 26 Feb 2025
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Laura was very understanding and accepting of all points of view

example e · 20 Feb 2025
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Laura was very knowledgeable, caring and supportive. She made me feel.at ease with the course as it wasn't something I was looking forward too.

Katie C · 20 Feb 2025
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