Dealing with Difficult People Reviews

Very interesting course. Always good to reflect on your own actions

Yet another excellent course at Happy! Lots of useful discussions both in the groups and at break times, well facilitated by Paul and attended by a great bunch of people who all want to build better workplaces.

Fantastic course. It would be great to share the participants contact details if they agreed as it was a really good group

Really helpful course

Very interesting, in-depth training. I was expecting it to focus on different personalities and how to handle them. Instead it was more focused on realizing ones own mindsets and believes.

The venue and the interior design is very uplifting, creating exactly the right kind of environment. Very humble, kind and comptent coach, and a great group of people - I think we didn’t only learn from the coach but also from each other. I definitely left the course feeling happy!

I felt the training was good but found some elements problematic. I think the absence of examining power dynamics, intersectionality etc did impact the usefulness of the course. It seemed that thencourse had a heavy female attendance with difficult men or difficult people in power. This course, whilst offering some good techniques, seems to focus more de-escalation which is good in some but not all contexts. Sometimes escalation is important, e.g. People with managers who are racist or sexist should be reported and should not be expected to out the onus on them to resolve the issue. I think intersectional approaches are important for this.

Great and quirky venue

Everything went well. The ice cream at afternoon break was an added, welcoming treat - never had this before.

good course crowded lunch room.