Showing 31–40 of 109 reviews
A good exercise for getting a greater understanding of what my colleagues experiences are
Useful. But perhaps not specifically intended for the special needs of our guests.
Has given me a lot more confidence and skills to deal with difficult behaviours and challenging situations. As somethings can be planned out in advance it will help with getting the right tone and use of words to achieve desired outcomes
Lovely venue Course was well structured Felt like a safe space
A really engaging and challenging course. I feel like it was really useful (and hard) to spend a day thinking and talking about this stuff and practising different techniques to approach.
The instructor was very helpful and was a good listener. She guided us through the content of the course really well
the course was really engaging and interactive. Very helpful content that challenged us. A great opportunity to get to know people in my business
Great course. Well presented and interactive.
Natalie was a very warm and engaging facilitator putting everyone at ease and allowing them the time and space to share their thoughts with the group. I feel it has provided me with tools to deal with uncomfortable situations and improve dialogue with difficult callers. The session was well paced, delivered in manageable chunks. Each learning point was reinforced with the small group work.