Dealing with Difficult People Reviews

Natalie was a very warm and engaging facilitator putting everyone at ease and allowing them the time and space to share their thoughts with the group. I feel it has provided me with tools to deal with uncomfortable situations and improve dialogue with difficult callers. The session was well paced, delivered in manageable chunks. Each learning point was reinforced with the small group work.

Thankyou

Good content and well presented

Great trainer - very knowledgeable and enthusiastic. Got everyone involved and kept everyone paying attention in the room quite easily.

Excellent and very informative course. Lots of things discussed which I'd personally forgotten about having done these types of courses previously. Enjoyable day

Came with an open mind, all new information to me. Can definitely take something positive away.

Really useful and enjoyable. Felt like a safe space to talk about things I find difficult

Enjoyable and useful, gave me a new way to frame things which I've sometimes found difficult in and out of work and some concrete ideas to help

Paul is brilliant! He is evidently a well rounded and engaging trainer. Also very calm, knowledgeable, accommodating and intuitive. I enjoyed learning from Paul. Thank you.

Very helpful course. Paul is an excellent facilitator and was able to put everyone at ease. Course was comprehensive and well structured.