Dealing with Difficult People reviews

4.7 (108 reviews)
AI summary of reviews

Practical rehearsal of difficult conversations is a standout strength: attendees say the interactive discussions and small-group work help them explore varied situations and apply realistic communication strategies. They value calm, knowledgeable and inclusive trainers who create a safe space, keep sessions well paced and structured, and provide thoughtful materials. The learning builds confidence and offers tools they can use in challenging situations at work.

Practical techniquesEngaging trainersSafe environment

Generated from recent reviews; may not reflect every review

Showing 1–10 of 28 reviews (4 star)

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Course is good for new managers and client facing and people mgt roles to strengthen their skills and knowledge.

London
Velita F · 02 Jul 2026
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Good

Anna B · 09 Jun 2026
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Paul was very friendly and I learnt about group facilitation itself from him The content of the course (Difficult conversations) was interactive and reflective

London
Josune M · 12 Aug 2025
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Useful. But perhaps not specifically intended for the special needs of our guests.

Mary H · 30 Jul 2025
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Great trainer, good aura, engaging and informative, good use of interactive elements with the group.

Aristea E · 30 Jul 2025
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A good exercise for getting a greater understanding of what my colleagues experiences are

Charles B · 30 Jul 2025
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A really engaging and challenging course. I feel like it was really useful (and hard) to spend a day thinking and talking about this stuff and practising different techniques to approach.

London
Emily P · 23 Jul 2025
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Came with an open mind, all new information to me. Can definitely take something positive away.

Chris H · 15 Feb 2024
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Thank you!

London
Oksana M · 09 Dec 2019
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Thank you!

London
Oksana M · 09 Dec 2019
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