Dealing with Difficult People reviews

4.7 (108 reviews)
AI summary of reviews

Practical rehearsal of difficult conversations is a standout strength: attendees say the interactive discussions and small-group work help them explore varied situations and apply realistic communication strategies. They value calm, knowledgeable and inclusive trainers who create a safe space, keep sessions well paced and structured, and provide thoughtful materials. The learning builds confidence and offers tools they can use in challenging situations at work.

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Showing 11–20 of 28 reviews (4 star)

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Very interesting course. Always good to reflect on your own actions

London
Alex S · 31 Oct 2019
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Great and quirky venue

London
Thomas M · 22 Aug 2019
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I felt the training was good but found some elements problematic. I think the absence of examining power dynamics, intersectionality etc did impact the usefulness of the course. It seemed that thencourse had a heavy female attendance with difficult men or difficult people in power. This course, whilst offering some good techniques, seems to focus more de-escalation which is good in some but not all contexts. Sometimes escalation is important, e.g. People with managers who are racist or sexist should be reported and should not be expected to out the onus on them to resolve the issue. I think intersectional approaches are important for this.

London
Shoomi C · 22 Aug 2019
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I had an amazing time. The session was very useful and the facilitator was awesome.

London
Taofeeq A · 15 Aug 2019
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It is a fabulous place to learn full of positivity. I want to work in these offices, inspirational!

London
Margaret A · 15 Aug 2019
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Good venue, course and facilitator. Didn't like the lunch (chicken)

London
Theresa C · 15 Aug 2019
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Admin team were supportive when I didn't get sent details Course could do with more practical coping strategies Ice cream choice is amazing!!!

London
Kirsty D · 06 Feb 2019
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London
Aus L · 02 Jul 2026
London
Milu C · 02 Jul 2026
Tang S · 30 Jul 2025