Dealing with Difficult People reviews

4.7 (108 reviews)
AI summary of reviews

Practical rehearsal of difficult conversations is a standout strength: attendees say the interactive discussions and small-group work help them explore varied situations and apply realistic communication strategies. They value calm, knowledgeable and inclusive trainers who create a safe space, keep sessions well paced and structured, and provide thoughtful materials. The learning builds confidence and offers tools they can use in challenging situations at work.

Practical techniquesEngaging trainersSafe environment

Generated from recent reviews; may not reflect every review

Showing 11–20 of 109 reviews

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I didnt have any objectives coming into the course but it was very helpful

Jamila H · 09 Jun 2026
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Very well organised and trainer was very calm and friendly.

Sukhneet B · 09 Jun 2026
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Very useful insight and skills that can be applied

Clara C · 09 Jun 2026
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It raised awareness and allowed you to take a step back and look at perspectives , we have the tools but perhaps don’t realise how to implement effectively.

Rabiya A · 09 Jun 2026
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Great engaging course, very interactive

Juliet W · 09 Jun 2026
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Good

Anna B · 09 Jun 2026
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very nice venue, good food!!, nice ice cream break :) paul was lovely and very informative, the course gave me some great resources

London
Rebecca S · 18 Feb 2026
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Very good course. Interesting and well paced. Paul gave us many good strategies that feel attainable and easy to implement.

London
Bera B · 18 Feb 2026
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Great training, very interactive, practical suggestions on communication strategies, talked through a wide range of different types of difficult situations. Tasty lunch and ice cream. Thanks so much!

London
Daniela B · 12 Aug 2025
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Great training and facilitator! Very good structure and content, it really helped to mix around and get to know different perspectives

London
Miren C · 12 Aug 2025
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