Dealing with Difficult People Reviews

Paul was very friendly and I learnt about group facilitation itself from him The content of the course (Difficult conversations) was interactive and reflective

Was great working together as a group with a common aim.

Enjoyed the day - stimulating.

Great trainer, good aura, engaging and informative, good use of interactive elements with the group.

A good exercise for getting a greater understanding of what my colleagues experiences are

Useful. But perhaps not specifically intended for the special needs of our guests.

Has given me a lot more confidence and skills to deal with difficult behaviours and challenging situations. As somethings can be planned out in advance it will help with getting the right tone and use of words to achieve desired outcomes

Lovely venue Course was well structured Felt like a safe space

A really engaging and challenging course. I feel like it was really useful (and hard) to spend a day thinking and talking about this stuff and practising different techniques to approach.

The instructor was very helpful and was a good listener. She guided us through the content of the course really well