Dealing with Difficult People reviews

4.7 (126 reviews)
AI summary of reviews

Practical rehearsal of difficult conversations is a standout strength: attendees say the interactive discussions and small-group work help them explore varied situations and apply realistic communication strategies. They value calm, knowledgeable and inclusive trainers who create a safe space, keep sessions well paced and structured, and provide thoughtful materials. The learning builds confidence and offers tools they can use in challenging situations at work.

Practical techniquesEngaging trainersSafe environment

Generated from recent reviews; may not reflect every review

Showing 41–50 of 128 reviews

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“

Excellent content and delivery. Great pace and engaging.

London
Zuzanna S · 12 Aug 2025
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“

Paul was very friendly and I learnt about group facilitation itself from him The content of the course (Difficult conversations) was interactive and reflective

London
Josune M · 12 Aug 2025
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“

Was great working together as a group with a common aim.

Sallie F · 30 Jul 2025
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“

Enjoyed the day - stimulating.

Kathy D · 30 Jul 2025
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“

Great trainer, good aura, engaging and informative, good use of interactive elements with the group.

Aristea E · 30 Jul 2025
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“

A good exercise for getting a greater understanding of what my colleagues experiences are

Charles B · 30 Jul 2025
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“

Useful. But perhaps not specifically intended for the special needs of our guests.

Mary H · 30 Jul 2025
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“

Has given me a lot more confidence and skills to deal with difficult behaviours and challenging situations. As somethings can be planned out in advance it will help with getting the right tone and use of words to achieve desired outcomes

London
Janet M · 23 Jul 2025
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“

Lovely venue Course was well structured Felt like a safe space

London
Satinder B · 23 Jul 2025
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“

A really engaging and challenging course. I feel like it was really useful (and hard) to spend a day thinking and talking about this stuff and practising different techniques to approach.

London
Emily P · 23 Jul 2025
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