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Measuring Impact for Service Improvement Reviews

Katalin C, 10 Sep 2019

I really enjoyed Laurell's style of teaching. She is very approachable, and she clearly communicated the subject. The course was very informative. I will definitely implement her tips in my personal and professional life.

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Toju J, 10 Sep 2019

Good course

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Tiwani A, 10 Sep 2019

I feel some things were not relevant to my role but it was informative.

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Anita P, 30 Oct 2018

Thank you Laurel, excellent day. Felt I learnt so much and can reflect on the past. But also taking forward

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Nasrin A, 30 Oct 2018

Really well balanced course would recommend to others Liked the objective setting - learnt not to use the “to ensure” comment which makes sense

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Tarja A, 30 Oct 2018

Very interactive course. Occasionally felt like it was directed more for HR staff but on the other hand it can be linked in many ways to clinical work

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Melissa A, 30 Oct 2018

Very useful and backed up with theorists which was great to have to do further study on

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Ivraine M, 30 Oct 2018

The trainer was passionate about the topic and interacted well with the audience. My eyes and mind have been opened to ‘service improvement’ and it’s measures.

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Thalia R, 30 Oct 2018

Laurell was clear and concise and hit the important points. I feel I can use what I learned here to help diffuse a very difdicult situation at work

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Sinead C, 30 Oct 2018

I really enjoyed today’s course and would be interested to know of any others Laurell holds. She kept me captivated throughout the full session.

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