Measuring Impact for Service Improvement Reviews

I really enjoyed Laurell's style of teaching. She is very approachable, and she clearly communicated the subject. The course was very informative. I will definitely implement her tips in my personal and professional life.

Good course

I feel some things were not relevant to my role but it was informative.

Thank you Laurel, excellent day. Felt I learnt so much and can reflect on the past. But also taking forward

Really well balanced course would recommend to others Liked the objective setting - learnt not to use the “to ensure” comment which makes sense

Very interactive course. Occasionally felt like it was directed more for HR staff but on the other hand it can be linked in many ways to clinical work

Very useful and backed up with theorists which was great to have to do further study on

The trainer was passionate about the topic and interacted well with the audience. My eyes and mind have been opened to ‘service improvement’ and it’s measures.

Laurell was clear and concise and hit the important points. I feel I can use what I learned here to help diffuse a very difdicult situation at work

I really enjoyed today’s course and would be interested to know of any others Laurell holds. She kept me captivated throughout the full session.