Measuring Impact for Service Improvement Reviews

Overall the Course did meet the expectations, and provided with tools which i could put to use. I Hope that in the course she did promise that we will be given the slides for us to reflect on. Although i have not contacted her yet on that. I am sure this will also be met.

Excellent course. Enjoyed it and got loads of practical information with will help to maximise my team performance.

Very profesional ,very useful, very interesting and lively. Highly recommend this course and the lovely lecturer Laurell A Hector. Thank you

Excellent day, lots of information new to me and very helpful. Lots of information to develop teams and myself and helped me realise my place in a team.

I left with more information than I expected. I feel like I can make a better contribution while working with my Manager. I am looking forward to sharing with her what I have learned and will also implement what I have learned in my personal relationships. Thank you.

The trainer is experienced and very engaging.

Found the course very useful and informative and got me reflecting upon myself and my team.

Presentation was good and very useful. More examples could be given for the models but overall it was great.

Amazing. I learned a lot.

I really enjoyed the training. The trainer was very engaging and made the day fun and informative. Would be good to see videos on examples of a good team.