About this course
To discuss, explore and establish what good ‘looks’ like in term of service improvement within the context of the organizational objectives and be able to prove value by measuring the impact of what we do.
What you will learn
By the end of the session you will be able to:
• Identify what is your role is in making service improvement a success and why?
• Review and set success factors for your organizational strategy
• Use current tools and techniques to assess / continuously monitor progress
• Explain what could be done if your not on track
• Identify what ‘good’ looks like from an operational viewpoint
• Assess and measure success
• Explain how managers help us ensure success
Recent reviews
Overall the Course did meet the expectations, and provided with tools which i could put to use. I Hope that in the course she did promise that we will be given the slides for us to reflect on. Although i have not contacted her yet on that. I am sure this will also be met.
Excellent course. Enjoyed it and got loads of practical information with will help to maximise my team performance.
Very profesional ,very useful, very interesting and lively. Highly recommend this course and the lovely lecturer Laurell A Hector. Thank you