Measuring Impact for Service Improvement Reviews

A lot of useful content

Well delivered- layperson vocabulary and relaxed style, Laurel was very knowledgeable and had impressive credibility but was modest and down to earth. Thank you Laurel and HPMA for inviting me.

Brilliant, learnt loads that I can take back and put into action. Laurell is so down to earth and an amazing trainer.

Lovely trainer, very personable and knowledgeable. Would definitely come to another course.

Excellent course would recommend, expert trainer

Laurel demonstrate a high level of knowledge regarding the courseand made the session interesting and interactive- thanks for an interesting day!

Was a really informative session.

Excellent. Lots of takeaways to implement for my self, team and for my organisation.

Laurel was very personable and delivered the contents of the course magnificently.

Expertise applied beautifully to the audience present.