Level 2 Certificate in Customer Service reviews

4.6 (211 reviews)

AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

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Tayab M · 04 Mar 2025

Rochdale

Kaltum B · 10 Feb 2025

Rochdale

Martyna S · 10 Feb 2025

Rochdale

Irina G · 10 Feb 2025

Rochdale

Aseel E · 10 Feb 2025

Rochdale

Jade T · 10 Feb 2025

Rochdale

Penny C · 10 Feb 2025

Stockport

Manijeh S · 27 Nov 2024

Stockport

Vida A · 27 Nov 2024

Stockport

Prudence K · 27 Nov 2024