Level 2 Certificate in Customer Service reviews

4.7 (198 reviews)

AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 181–190 of 201 reviews

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Rochdale

Irina G · 10 Feb 2025

Rochdale

Aseel E · 10 Feb 2025

Rochdale

Jade T · 10 Feb 2025

Rochdale

Penny C · 10 Feb 2025

Stockport

Manijeh S · 27 Nov 2024

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Vida A · 27 Nov 2024

Stockport

Prudence K · 27 Nov 2024

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robyn f · 23 Nov 2024

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Vida A · 22 Nov 2024

Stockport

Gemma J · 22 Nov 2024