Karen s, 29 Jan 2026
Enjoyable course which will assist in the development of complaint letters going forward and aid my practice.
Helen N, 29 Jan 2026
Very informative and interesting. Lots of group discussion was very helpful
Laura S, 29 Jan 2026
Jim is a great trainer, I did another course with him and was pleased when I saw he was the trainer for this course. I enjoy his stories, they help add context and help my memory of what we have learned.
Carol M, 29 Jan 2026
Really interesting and helpful course which makes you think and identify what can be improved.
Joseph W, 29 Jan 2026
It was a very well organised and a comprehensive session which allowed us to gain a full insight into aspects of writing reports and complaints letters. Nick was very informative and engaging with appopriate humour and he offered us plenty of time to discuss and link the training to our respective roles.
Ewan K, 29 Jan 2026
Excellent course and extremely well delivered. Delighted to have attended.
Toni C, 29 Jan 2026
Great training and very informative. I did not have any knowledge on statement and report writing previously however now I feel a lot more confident.
Beth W, 29 Jan 2026
Kelly was great- really engaging and explained everything really clearly
Gareth W, 29 Jan 2026
I really enjoyed this course. I have to be honest and say I was dreading it to begin with, as I thought it would be a very long day listening to the trainer on screen. This definitely wasn't the case - it was great!! The trainer presented the course brilliantly with plenty of interaction throughout the day including break out rooms etc. Thank you very much.
Steve R, 29 Jan 2026
Really enjoyed the course, many thanks.