Victoria B, 18 Jun 2025
Very informative, I now have some confidence to respond to and handle complaints. The Trainer gave us some documents to refer to when required.
Dinushi R, 18 Jun 2025
Great session and very informative
SARAH B, 18 Jun 2025
Course was refreshing,, learnt about different aspects of negotiation. Would be handy if we could have some sort of power point from the training.
Samantha E, 18 Jun 2025
A very interesting course and the facilitator had a lot of experience and knowledge which he shared.
Sophie C, 18 Jun 2025
Jim made the topic interesting and engaging, drawing on lots of examples from both his career and from the news. Everyone on the course contributed at one point or another which was really great to see. There was a mix of smaller breakout rooms and whole group discussions, as well as a mixture of presentation slides, videos, and verbal discussions. Would definitely recommend this course.
zoe F, 18 Jun 2025
A thoroughly enjoyable 2 days, Thankyou Jim for making me understand a lot more!
Ekater S, 18 Jun 2025
Very practical course! Generally a lot of theory is pretty much familiar, so it was super great to include so many practice excercises into the course! Brilliant teaching! And well done on engaging the students! Thank you so much!
Serena O, 18 Jun 2025
Very insightful commentary, anecdotes and knowledge from Jim Sullivan. High level of engagement.