Julie B, 16 Jul 2025
Some interesting discussions came out of today. I also have greater awareness of the MHA and some of the difficulties applying it.
The R, 16 Jul 2025
Mx was a fantastic facilitator of this course. He made everyone feel at ease which enabled the entire group to comfortably contribute to discussions. The course was so interesting and with Max's experience, knowledge and reflections, it made it even better,
Erika K, 16 Jul 2025
Great trainer, well presented. Always nice to hear personal experience and stories from a trainer, which makes the subject more relatable.
clare H, 16 Jul 2025
lovely to have thought provoking , skill enhancing , aligned training that meets our development needs and skills that will impact how we do our jobs - and make a better outcome for those we assess - and enhance the reputation of our business as true skilled professionals in what we do
Jane G, 16 Jul 2025
Really interesting day, really made you stop and think, Max was really engaging and encouraged us to speak up and ask questions.
SARAH S, 16 Jul 2025
the session was exceptionally valuable. The trainer demonstrated excellent subject knowledge and conveyed complex concepts with clarity and confidence. Their use of real-life case scenarios to stimulate discussion was particularly effective, helping to ground theoretical principles in practical application. The session fostered insightful dialogue and supported a deeper understanding of multi-agency responsibilities and best practices—an engaging and well-delivered learning experience.
Sonia F, 16 Jul 2025
Learned a lot about negotiating skills, to listen and understand the taxpayer, find solutions together. Able to make the taxpayer aware of compliance accordingly.
Damilola O, 16 Jul 2025
The training was brilliant & very educative
Denise J, 16 Jul 2025
Fantastic day of learning, interaction and understanding how to apply negotiation skills to customers.