Rachael H, 27 May 2021
I liked it, it was informative and covered important ground, trainer Gary made it interesting and fun, just wish there wasn't so much repetition - videos unnecessary with what was covered vocally.
rob l, 21 May 2021
i feel the course and trainer was fine, but enably seem to be a poor program to use and didnt work well.
Charlotte K, 13 May 2021
Would like more interactive, however understand this is not Norma because of Covid regulations
Jason Q, 12 May 2021
Really encouraging, realistic, and enthusiastic human presenter.
Munira B, 18 Mar 2021
course was very good but the line was getting dis connected so i missed some of the content.
Georgia K, 26 Feb 2021
First time doing this course. It was positive that delivery was at a good quick pace and the course itself is 3 hours long. Any longer it would be too much. Expected the course to be more detailed and provide more information, it almost seemed like a fire awareness course and not a fire marshal one. The trainer was good, however I expected the content to be more informative. 90% of the course information I had been taught through my other competencies CSCS, SMSTS, Fire awareness course etc. However, I am glad that the course was quick and the test just right for the course's content.
Sandy C, 21 Sep 2020
on the 1st day the room was overcrowded and in my colleagues opinion, was not a safe size of room for the number of people in it, due to Covid restrictions. She felt nervous about being put in that position and did think about leaving. The 2nd day was in a bigger room and although not ideal, she felt less nervous.Response : Good morning, thank you for your feedback . All of our venues are continually being risk assessed and monitored to meet the ever changing covid19 guidelines. I will be investigating this further .
Jennifer Q, 23 Jun 2020
Good course, lots of information. Trainer was well informed and friendly. Could have done with a little more information on the types of extinguisher used for different fires. Would also have been useful to have access to the slides after the course.Response : Hi Jennifer, thanks for the feedback. You will be receiving a delegate fire manual, Due to the course being delivered virtually there will be a slight delay I will arrange to send a pdf version of the slide pack to you so you can distribute to your team. Delighted to see you scored the trainer 5 and the actual course 4 . Best regards Tim
Jilpa P, 18 Jun 2020
Would Never use you again . Trainer was good . However you kept sending me invoices after the course when I had paid before the course ! Also 3 months later we have still not received our certificates . Unfortunately we would never use you again nor recommend you . Even on the phone just now been very ubrupt . Your admin side letting you down . It’s a shambles
Deborah H, 07 Nov 2019
We've received a lot of complaints from those that were on the course. Many have said the trainer was poor, didn't speak up and had his back to them a lot of the time. One woman was uncomfortable as he had ill-fitting clothing on and she could see 'body parts'. The trainer also showed graphic images of people experiencing trauma including one of a man with a wooden pole coming out of his bum? This isn't what we would expect from a one day emergency first aid at work course. Apart from this they felt the content was good, but delivery very poor.Response : Deborah, thank you for your comments. We are sorry that your experience was not as expected. We have taken these comments seriously and conducted a full investigation of the course.