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Green Cross Global Reviews

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David G, 19 Apr 2017

Knew most of it already

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Colin T, 03 Mar 2017

Our delegate reports Julia was excellent and thorough, but there were problems with the venue at a motor kart track in middle of school half term. Be great to have somewhere quieter for future courses.
Response : Dear Colin, Many thanks for the feedback our communications manager is going to visit the location and send us a full report. We at GCT appreciate the honest feedback and we will pick this up internally to deal with. Many apologies for the inconvenience caused.

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Darren M, 23 Feb 2017

I have heard good feedback from the colleagues which attended the course. However, I struggled to edit the details of colleagues I had entered when we had drop outs before. I also haven't heard if everyone has passed from yourselves, only through word of mouth from the colleagues.

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Clare H, 23 Nov 2016

I found the the afternoon a lot more useful than the morning. In the morning a lot of it was about defibrillators which I will never use so quite pointless.

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Keith G, 07 Nov 2016

Trainer was able to go into a little more depth to explain subject areas using real world examples

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Peter S, 23 Aug 2016

The training was good but having been told to get there for a prompt start at 9:00am the room that the course was being held in was not available until 9:40. There was a break again at 10:30 and the half hour lunch break started at 12:00 and went on to 13:15. As a result the units covering burns and strokes were very rushed in the afternoon session. Starting on time and keeping the breaks to the scheduled times would have meant that these units would have been covered very much more satisfactually. Apart from that and the venue being a bit downbeat, the trainer was very good
Response : Hi peter first let me apologies for the delay in the course starting time I will look into this internally to resolve this issue in case it happens again please accept our apologies. I will speak with the trainer to establish why you had a break at lunch from the timings you have mentioned this is not acceptable and I am very sorry that the lessons then felt rushed. Please be reassured I am looking into this internally and we at GCT apologies for this experience you encountered on your course.

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Dolores c, 28 Jun 2016

The trainer tured up an hour late left here with 10 people waiting for him and no knowing where he was with not even a call to tell me where he was after I called twice finally he turned up poor service and embarassing for me to have people waiting for a course.
Response : Hi Dolores, Please except our apologies for the late arrival of the trainer. I will investigate what went wrong from this end to ensure it never happens again. I will also look into why you never had any feedback on the times you called to a reason for the lateness. Please except our apologies and I will look into this as a matter of priority.

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Louise M, 16 Jun 2016

The feedback I had from the attendees was that the first day could have been more productive. They would have liked more time to practise CPR and more participation rather than information being read off a laptop. There appeared to be some gaps in knowledge to changes in First aid practises which was confusing, for example, previously we were trained to put a patient in recovery position on their left hand side but when asked Rachel said she hadn't heard of this. This confused some of the candidates.

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S S, 15 Apr 2016

The delegates did not feel they had enough interaction. The statements made by the instructor often conflicted with the information given in the handbook. The course was rushed through for the number of delegates attending (10). Days were very short. Overall the delegates did not feel confident to complete the most basic instuction. The rating given is based on the instructor and the contents he shared.
Response : Hello S Sullivan, We are dealing with this and it is currently under a full investigation the trainer has been suspended as this is not the standard that GCT work to. Please accept our sincere apologies and be assured we are doing everything we can to rectify this. The account handlers are currently dealing with this and will be in touch with the relevant person with an outcome. We sincerely apologies for the inconvenience and poor standards and we are working as fast as we can to resolve this and find an outcome.

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Craig O, 07 Apr 2016

The course content was easy to understand and Ben was knowledgable when queried on the content and gave very good real life examples. However when covering the material, after lengthy discussion points he would tend to skip over several slides of content which may contain important information. He would then question us on the content the next day but we didn't know what he was asking as and he would mention we covered it the day prior but it was often likely the content he skipped over.
Response : Hi Craig thank you very much for your course feedback which is important to us. We will speak to the trainer about it and provide you further feedback on the outcome.

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