Green Cross Global Reviews

The venue was filthy, stuffy and really unpleasent to be in. The language of some of the people attending was absolutly unacceptable

The MHFA manual is quite comprehensive. Content seems generic (and common sense) across disorders, conditions, illnesses. I enjoyed the course but felt it was difficult to engage with the facilitator who read from powerpoint slides. The most engaging courses have minimal content on slides while the facilitator provides original and insightful content without reading off slides! Everyone on the course felt the same as we discussed it. It felt like the slides replicated the manual - I could have read the manual without needing to attend the course, particularly a two-day course. I feel with original power point slides, the course would be condensed into one day (because the slides simply replicate the manual). The videos we watched were also outdated and stereotypical. More effort could be made into finding insightful videos for participants to watch. I also feel self-disclosure is useful when facilitating, yet I felt there was too much self-disclosure on behalf of the facilitator. I assessed this based on how relevant the self-disclosure was to the content - it made it very personal rather than general, that is, it was good to hear about the facilitator's experiences yet it pigeon-holed some of the content to her experience only... if that makes sense. Also, for £300 I feel lunch needed to be provided. The course could definitely be condensed into one day - there's no need to go through every single disorder/condition because most of the guidance is the same and common sense. I suggest picking out several key disorders (GAD, depression, eating disorders) and creating case studies around these, getting people to work in groups to go through ALGEE process. A lot more original thinking needs to go into designing this course.

Course handbook and workbook- excellent Course power point- shockingly bad. Broke all the rules about what makes an effective slide deck. Far too much text which forced the trainer to talk through the slides a lot of the time. This meant most participants switched off.

As a Lead IQA, Assessor, Trainer and Consultant in multiple H&S disciplines, as well as an ex ECA with East of England Ambulance Service NHS Trust, my feedback is being given based around my existing knowledge and experience as well as from the point of view of a customer. Firstly the facilities in which the course took place were absolutely fine. The Trainer was a personable and pleasant person, who remained completely professional throughout. He was never inappropriate and engaged the group fully, allowing time for delegates to add anything and to ask any questions they wanted- which were all answered fully. My concern was that the Trainer stated his laptop was not working so he could not use the course presentation. Whilst I am not a fan of Power Point reliance I believe it forms part of a structured course presentation and also forms part of a company's branding. The Trainer only used 'chat' and the flip chart, which I felt left a few areas of the course not covered as fully as they could have been. Added to this delegates being shown a short film on the Trainers mobile telephone does not show the company in a good light. Whilst this was my first experience of Green Cross Training I believe the company is a provider of quality training and, whilst I was a little disappointed in aspects of this course, it would not prevent me rebooking with the company. Paul Mullard TechIOSH Axis Safety

On 2 days the trainer was late, he also did not cover off the epi-pen. Colleagues believed that the recovery position should have also have been practised, which it was not. Not all colleagues got the chance to use the defibrillator and put pads on, they would have preferred to do this hands on. Course did not last the full duration of 9am-4pm for 3 days

-Kerry Forbes was amazing at emailing promptly with accurate information as well as being friendly. -Lack of communication between trainer and green cross training meant that we have a few emails going back and forth trying to sort out the timings after we already received a confirmation. -Some parts of the training weren't coherent, it felt rushed. Especially the time we got with the defibrillator.

Venue was too small for 12 people. Very quick course and a lot of information to be processed in a very short space of time - also course seemed to deviate from the booklet - Personally if the booklet had been used more and referenced through out the course - the learning assessment at the end would have made a bit more sense and questions easier to answer and understand.,

The course and the content of the powerpoint & handbook was great and was very useful. I have previously done courses with Green Cross and had a wonderful trainer who provided lots of demonstration equipment and had thought about what different participants may require (soft cushions / matts to lie on). Sadly the gentleman - who was very presentable and confident, didn't match with his preparation. He mentioned he downloaded the powerpoint the night before and couldn't recollect what parts of first aid where on the course and when. As there was a high amount of people on the course from a supermarket (Tesco's) I felt many scenarios and course content was geared towards this type of workplace and the high risk environment was quickly covered (i.e Electric Shock / Crushing). I am sure this is not a reflection on Green Cross as I have booked my company with you before and believe this to be a case of drawing the short straw on this course.

The course was a basic first aid course but not specific to our industry

the course it self was very good at an introduction level , there were a few people who had no idea about first aid and was left behind a little , i think that a first aid course should be , industry .. as in we work with in a ware house industry where eye , whip lash and crush accidents are common place and first aides who benefit more knowing how to deal with this then taking out splinters , apart from that a good course