Green Cross Global Reviews

The trainer was great and delivered the course very well, however the practical aspects of the course really aren't suited to online delivery needs to be a face to face course, tailored to the equipment and environment that you work in

The Assessment on day 2 contained about 5 questions that had not been covered at that point and this caused several participants to fail the assessment causing them unnecessary stress, The language used in the assessments is unnecessarily complicated and descriminated against participants for whom English is not their first language. For example, supporting a casualty 'inclined' towards the injured side could have been written as 'leaning' towards the injured side as the word 'inclined' was not familiar to two of the course participants. Several of the questions appeared to be deliberately set to confuse or trip people up as the wrong answers closely resembled the correct ones. This is unfair on anyone who finds reading difficult for any reason, (eg dyslexia) as well as for anyone with language barriers. Learning how to administer First Aid should not be solely reliant on English comprehension as most of it can be explained in simple terms and demonstrated. Practice and understanding of what to do should be more important than being able to read and understand complicated questions. The lack of physical handbook, or even a pdf version, to read in the evenings to consolidate the days learning disadvantaged those learning First Aid for the first time as well as those with language barriers. Any First Aid course involves being given a lot of information and participants need to have the chance to go through it again in their own time to make sure they have absorbed it all. The venue was adequate but the lack of coffee on arrival didn't set the day up well as there was nowhere in the hotel to buy any either. The hotel cafe didn't open until much later. We were served coffee at 10.30 each day and that was all. I appreciate that not all venues would have coffee facilities but where they are available they should be provided, especially as there was no opportunity to buy coffee. Greencross have provided a pin badge to wear on work uniforms at the end of previous courses but this was not done this time. First Aiders need to be easily identifiable in the workplace.

Took too long to get everyone in to the question system so course should of started at 9am and didn’t start til 10am. Then we had 10mins every hour and a 45min lunch so too many.

The only issue was the reliance on the WiFi. Unfortunately the videos didn't play correctly and as I said to the trainer I was unable to hear him for the majority of the course and this affected me answers in the assessment

I believe the course could have been shorter if it wasnt for the trainer and his life stories that he felt the need to share with us. The training itself was very interesting although some of the material could have been explained in greater details.

Do not think you can really do a first aid course online, and this was proven as it took so long to register everyone 1 3/4. hours. That the course then had to be rushed through. With no quality time for informal discussion or scenarios. I do not blame the instructor as he did the best he could with the time he had.

Some of the training overfed could of been done on learn and developed before hand. Along the lines of Skills labs.

A good session thoroughly enjoyed it. We had plenty time to discuss topics, it has been an informative session.

Considering Covid issues are still an issue, being put into a basement with no windows for fresh air and the air in room was always stuffy, so not a good location to carry out training. Facilities was poor. Instructor was great, but the three day course had to be stretched as all trainees on my course knew what they were doing and the training went quicker than it would do for non first aid trainees, 2 days would have been sufficient.

The course, would have been OK if Neil was a bit more light hearted, and not talk continuously about himself and his old occupations I know its a serious course but it can put people off I for one have dislexa and when I couldn't get on the questions on my phone Neil was very short with me lucky one of other antendiees helped me , if it wasn't for my bosses boss being there I would have walked out and said something, on another note when he was about to play a video clip he would say the is a really great video and it was of someone being dragged out off the sea dead I don't think that's a really good video, had a a colleague sat beside me who had just recantly lost her husband