Louise M, 16 Jun 2016
The feedback I had from the attendees was that the first day could have been more productive. They would have liked more time to practise CPR and more participation rather than information being read off a laptop. There appeared to be some gaps in knowledge to changes in First aid practises which was confusing, for example, previously we were trained to put a patient in recovery position on their left hand side but when asked Rachel said she hadn't heard of this. This confused some of the candidates.
S S, 15 Apr 2016
The delegates did not feel they had enough interaction. The statements made by the instructor often conflicted with the information given in the handbook. The course was rushed through for the number of delegates attending (10). Days were very short. Overall the delegates did not feel confident to complete the most basic instuction. The rating given is based on the instructor and the contents he shared.Response : Hello S Sullivan, We are dealing with this and it is currently under a full investigation the trainer has been suspended as this is not the standard that GCT work to. Please accept our sincere apologies and be assured we are doing everything we can to rectify this. The account handlers are currently dealing with this and will be in touch with the relevant person with an outcome. We sincerely apologies for the inconvenience and poor standards and we are working as fast as we can to resolve this and find an outcome.
Craig O, 07 Apr 2016
The course content was easy to understand and Ben was knowledgable when queried on the content and gave very good real life examples. However when covering the material, after lengthy discussion points he would tend to skip over several slides of content which may contain important information. He would then question us on the content the next day but we didn't know what he was asking as and he would mention we covered it the day prior but it was often likely the content he skipped over.Response : Hi Craig thank you very much for your course feedback which is important to us. We will speak to the trainer about it and provide you further feedback on the outcome.
Adeel B, 23 Mar 2016
She was very sick coughing all day was not present to have herResponse : Hi Adeel, I am very sorry to hear you had a unpleasant experience on the course, I will check with Eileen and get some feedback from her and also make sure she is OK. Many thanks for the comments and please do not hesitate to contact us.
Cath S, 21 Mar 2016
Really nice atmosphere in the room and course was delivered with humour and in a very approachable way. Sometimes the explanations could have been clearer with a bullet point type summary at the end of each section. We had some trouble with the online booking system for signing people on - my colleague entered 5 participants on to the website but when I came to add a 6th person later, there was no sign of the original 5 so I had to start again. I also phoned when this happened and you had no record of anyone being signed up. Many thanksResponse : Hi Cath Thank your for your feedback. We are pleased you enjoyed the course however we will feedback to our IT dept about the online booking system issue you had.
Michaela B, 26 Jan 2016
Venue was not big enough for the first day and cold for most days.Trainer was good and the material was very beneficial.
jackie b, 02 Sep 2024
Andrew W, 12 Aug 2024
Hayley F, 31 May 2024
Noel W, 12 Oct 2023