Showing 511–520 of 738 reviews
Excellent trainer engages with everyone. Keeps it interesting throughout
Response: Thank you Amanda for the great feedback. Pleased to hear you enjoyed the course and found it interesting.
I would say providing a completed workbook after the sessions have been would be useful for reference as current climate of not being in the office and unable to print or edit the doc quickly enough during training would be a plus. The below is what I have already shared with Hannah the course organiser As with last time, Helen’s course is a great blend of stats and facts, interaction from her as a lecturer and also interaction within small groups and then bringing the outcome/findings together. As last time, sharing great signposting resources Thanks again for your time Pete
Response: Thank you Peter for the feedback, and especially for your thoughts on the workbook. Thanks too for your participation in the discussions. It's good to hear that the course had the right balance of stats, information and interaction.
It was a great course, plenty of interaction and candid discussions about suicide. I'd highly recommend this course to anyone with an interest, and will be suggesting more people from my company are allowed to come along. Thanks for a great morning!
Response: Thanks Joe for your feedback and I'm so pleased to hear you enjoyed the course. Thanks too for your participation in the discussions.
Great course from Helen, great content and resources. Really difficult subject delivered with excellence. Thank you
Response: Thank you Matt for attending the course and for your feedback. I'm pleased to hear that you found both the course and resources beneficial.
Fantastic training. Was a great add on to my MHFA. The course provided me with practical knowledge on how to deal with a potentially suicidal customer. I am very interested in seeing what other course Helen provides.
Response: Lieann, thanks for your great feedback and I'm so pleased to hear this course complements other training you've attended. I look forward to welcoming you on future courses and helping you fully support your vulnerable customers.
I found this course incredibly insightful. The trainer (Helen Pettifer) had a wealth of knowledge and experience in relation to all types of vunerability accross the board, and imparted very useful advice in dealing/addressing them all. Some points touched me on a personal level, and as such found it so helpful, I have used some tips and pointers in calls from members already. Also the information pack we received was well set out and easy to follow. A useful tool to have to hand. Overall a thoroughly enjoyable and eye opening experience
Response: Thanks Chris for your positive feedback. I am so pleased to hear that you enjoyed the course and came away with some key tips and techniques to help you in your job role. Thank you too for your participation in the discussions and activities.
I really enjoyed the course and have taken a lot away which I will be using in my complaints handler role. Helen was engaging and knowledgeable on the subject, and I will be looking at what other relevant training courses she has available.
Response: Thank you Hayley for your great feedback and I'm pleased to hear you took a lot away from the course.
Helen was friendly, engaging and had thorough knowledge of subject
Response: Thank you Adele for your feedback. It was great to meet you and support you with your customer conversations.
Helen is an excellent trainer and clear and concise with the information she provided. I thought the course was more self-reflection and what we can do to control ourselves in dealing with vulnerable customers. As we are the company chasing for payment, unless the customer tells us they are vulnerable, we are limited in what we can do, but feel more confident after the course to use what what discussed
Response: Kevin, thank you for your kind feedback. It's great to hear you feel more confident about customer conversations now and have taken some key tools away with you.
Thankyou Helen for providing such an excellent course. Not only will this help me in dealing with vulnerable customers it has given me some great examples and tools to also help me in my everyday life. You were so engaging and set exactly the right tone allowing everyone on the course to interract at their own pace and share their personal and sometimes painful experiences in a safe and confidential way. I would highly recommend this course .
Response: Thank you Helen for the kind feedback and I'm delighted to hear you enjoyed the course and took some great tools and tips away to implement in your job role.