bev g, 26 Jan 2022
The most important point that stood out for me was Helen saying we are like First Aiders helping the client until the Paramedics take over..great analogy & a huge weight off my mind. Thank you HelenResponse : Thank you Bev for the feedback and I'm pleased to hear that the weight has been taken off your mind on such a difficult conversation to be taking. Thanks too for your participation in the session.
Lucy W, 20 Jan 2022
A really engaging session on tough topics, Helen made it easy to contribute to the session, I felt safe to express my feelings and ask questions. Gave me some tips to be able to deal with the subject confidently.Response : Thanks Lucy for your feedback and I'm pleased to know you felt safe during the session. I agree it's a heavy topic but an important one. Great to hear you've taken away some tips and techniques to help you with these types of conversations.
Tracey W, 20 Jan 2022
Trainer was engaging and very personable.Response : Thank you Tracey for your comments and for your participation in the session and discussions.
Ashley K, 20 Jan 2022
Thank you very much for your informative course. It has really helped with our overall understanding of vulnerable customers and how to approach those difficult conversations.Response : Ashley, thank you for your comments and pleased to hear you found it informative and will help you with the difficult conversations you may take in the future.
Darshna G, 20 Jan 2022
Good interactive Training!Response : Darshna, thank you for your feedback.
Alison H, 23 Nov 2021
The segment on suicide was very enlightening, statistics in particular. However, I am not sure this should have concluded the session.
Sharron A, 19 Nov 2021
Very informative and moving.Response : Thank you Sharron for your feedback. It's good to know you took away plenty of information to help you in your role.
Stuart M, 19 Nov 2021
Helen delivered a very important course on vulnerable customers in a professional, well-informed and sensitive way. Thank you Helen.Response : Thank you Stuart. I'm pleased you found the course informative. It's a difficult but important topic to cover. Thank you too for your contribution to the discussions.
Charlotte K, 27 Sep 2021
Use of statistics and providing ways to approach difficult situations was eye opening and will provide tools to use in the future. Informative and engaging keeping the training professional and enjoyable.Response : Charlotte, thank you for taking the time to leave your feedback. I'm pleased to hear that you found the course informative and enjoyable and that you took plenty of tools away to help with the conversations you may have in the future
Amy W, 23 Sep 2021
The training was so helpful and insightful with a mix of different tasks and conversations. Helen made everyone feel comfortable speaking up and was very good at controlling the conversation, this made sure everyone got their chance to contribute. Overall a really successful couple of days and has really changed my mindset about a lot of thingsResponse : Thank you Amy for your feedback. I'm pleased to hear that you felt comfortable to speak up and contribute to the discussions. That's the exact environment I like to create in all my courses. It's also great to hear that the training has changed your mindset when it comes to vulnerable customers.