Showing 351–360 of 634 reviews (5 star)
I thought Helen was very open, honest and engaging. Lovely to talk to and made me feel very comfortable to speak in a group.
Response: Thank you Vanessa for your kind comments. It was lovely to meet you too and support you and your teams with this training.
I've worked in customer services for 25+ years. It's not often that you learn something new from a CS skills course, but I felt I did with Helen's course. Particularly like the distraction equipment on hand.
Response: Iain thank you for your comments and I'm pleased to hear that you took some new skills away from the course.
I really enjoyed the course
Response: Rachel, thanks for taking the time to leave me feedback and it's good to hear that you really enjoyed the course.
Hellen provided many tools and scenarios to enable me to deal with angry consumers.
Response: Julie, thank you for your feedback and it's great to know you have many tools now to help you manage those more difficult conversations.
learned a lot and it was a nice way to be educated
Response: Thank you Amy for leaving me feedback. I'm pleased to hear you learnt a lot for our time together.
I liked the way the course itself was not pushy, instead it invited you to engage/comment yourself and share information amongst the participants. Because of this you will feel more confident when talking to a customer.
Response: Thank you Jur for your feedback and I'm pleased to know that you felt comfortable throughout the course. It's also great to hear you will feel more confident talking to customers moving forward.
I enjoyed the course and found the information very useful; I definitely feel more confident in knowing how to handle more challenging phone calls. I liked being able to discuss things as a group and was very happy that there was no role play as I do not enjoy having to do this, and it made me feel less anxious.
Response: Lisa, thank you for your feedback and thoughts. I'm pleased to hear you enjoyed the course and found it useful, especially as there was no role play involved.
Really helpful and engaging course, have taken some takeaways from the course and how customers think etc
Response: Elliot, thank you for taking the time to leave feedback. Great to hear you found the course helpful and engaging and you've got some takeaways to help you with your customer conversations.
I enjoyed the course and feel like i learned a lot more on how i can develop my skills. Helen was very engaging and i appreciate how she had time and the kindness to discuss things on a 1-1 level as well. She made us feel very comfortable and gave valuable resources. The only problem i have is i felt as if we didn't have enough time to delve into all the information she provided.
Response: Thank you Kat for your comments and I'm pleased to know that you enjoyed the course and took plenty away from it. It's also good to know you felt comfortable and the resources were valuable.
It was a great course and even after years of being in customer service I was able to take away new learnings. The course was well constructed and the content actually useful for dealing with challenging customers and helping build confidence. It was not just advice on how to deal with difficult customers but also covered of the 'why' and delved into the psychology which I think helps people learning create a deep knowledge. Helen was engaging and led the course well
Response: Samantha, thank you for your feedback and thoughts. It's always good to know that more experienced CS team members still take fresh insights from my courses. I'm also pleased to know that the course was well constructed and engaging. Thank you.