ABSTRACT Reviews

Really insightful course which introduced helpful methods to use in order to connect with different personality types and when managing conflicts. The presenters delivered the material in an engaging and interesting way despite having to do so remotely.

I believe this course is having a transformational effect on the way we lead teams in our business, thank you to David and John for their delivery and to the People & Culture team for investing in developing our management cohort.

quite fast paced, but easy to follow and engaging.

Brilliant course. Perhaps a summary powerpoint of key points/toolkits we covered that we can use

Brilliant, very useful modules and great delivery of content.

Really thought provoking and insightful. The course challenges you to understand yourself so you can understand and help others. I hope the 3 - 2- 1 conflict resolution model will help me be more challenging of behaviour and activity during 1:1s and reviews - really interesting.

Lots of progressive and helpful material. My only regret is that I don't have a recording to reflect on in the future but I have my memory, my notes and colleagues in my PACE Pod.

Another fab session. Paul and Jen worked very well together and delivered the sessions in a positive and engaging way. Again I enjoyed the opportunity to break out to discuss particular topics with others.

The content of this course, the discussion and input from Paul and Jen was excellent. I learned new things and was reminded of the importance of others. I came away with things that I can deliver and do differently. It is totally on me to make them happen but thought it was really practical information, guidance and support.

It set out in theoretical and practical steps how to negotiate a minefield in the business world. I will be using the suggestions and guidelines over the coming months.