ABSTRACT Reviews

I’m very please with the outcome, I love the simplicity of the approach and the powerful message imbedded with the course. Also I really appreciate the way the course remaineded us with our value and knowledge

Content was a tad basic but generated a good debate between our colleagues and I will definitely implement 2/3 things which was the aim

Good second day. I believe the first day had a lot of basic and less practical elements for the desk heads and this can be done in a one day comprehensive program Interaction with senior management was very good

I love the way the conversation between the team and the way they done it Thanks

The training is very interactive and I have some key takeaways in day 2: culture/ POPEE/ask myself to spend more time for developmental area for myself

Good content. Can be made more engaging

Very engaging and practical learning

The course is going well beyond my expectation. I really learned a lot

The course included a number of practical best-practice sharing, that I will be able to implement immediately to strengthen relationships with clients and internal stakeholders

I really enjoyed the practical usefulness of the course. It was great to share best practices & get insights from peers on how they would handle real life situations. I particularly enjoyed the role plays which allowed to put oneself in the position of the client & see how others might tackle challenging conversations.